1. When sending a professional email what should you avoid using?
A) Punctuation
B) Emoticons
C) Spell Check
D) Subject lines

2. When leaving a voicemail what information should you leave?
A) Your name
B) Your reason for calling
C) A number that they can return your call to
D) All of the Above

3. What are the “big two” topics that you should try to avoid talking about in the workplace?
A) Family and Friends
B) Education and Health
C) Politics and Religion
D) Traffic and Weather

4. You should always proofread your emails to ensure the tone won’t be misunderstood.
True
False

5. What should you do if someone approaches you at work while you are on the phone?
A) Give nonverbal cues to let them know you’ll be with them in a minute
B) Completely ignore them and hope they walk away
C) Yell at them to go away
D) Hang up the phone immediately

6. Emails will only be seen between you and the recipient so it doesn’t matter what you say.
True
False