>> My name is Anthony Young.
I serve as a branch manager for Regents Bank.
I'm currently located in the Southaven, Mississippi area just below Memphis, Tennessee.
My job entails a number of things.
Primarily I'm responsible for the sales, service, and operations of my branch,
meaning I have to ensure that it's profitable, that we're giving great customer service
and that, you know, I'm also responsible for the career development of everyone on my staff.
I think the main thing that I do that I take joy in is I have the opportunity
to help customers met their financial goals and, you know, at the end of the day,
if I help one customer help a dream of theirs, I've done a good job.
Well, we run about 9000 transactions per month at my branch, so it's relatively busy,
but the unique thing about that is that for the most part we see pretty much the same customers
month in and month out so you develop relationships with those people.
And those relationships are really what makes it worthwhile.
We have a unique process that we utilize to ensure that we're giving optimum sales
and service and basically what that entails is we're making sure that we offer advice,
guidance, and education to every customer and ensure
that we're helping them reach their financial goals.
So, whether those goals are-- can be a first-time homebuyer.
Whether those goals are to save for a college fund or save for retirement.
What my job entails is I ensure that each and every one
of our associates are having those conversations to really identify the needs of our customers
and provide solutions to help them meet those.