>> So my name is Molly Ruskin.
I am a designer with the US Digital Service which is a group within the White House.
My role largely is involved in helping be -- this organization which was created to sort
of improve the way that government delivers services to the American people,
to sort of think about how we incorporate design into that.
So my day varies in everything from recruiting people to come join the government
who have design backgrounds to working with people in agencies who are designing
and building products and helping them think about how to do their work differently
and then sometimes actually talking to users of a service
and learning how we can design something better.
And then on extra fun days I actually get to open design software and do some stuff myself.
And so a lot of what I've been working on is helping in very specific ways
to get the government to understand what it feels
like for somebody to come and touch the services.
Government tends to be very siloed, very introspective and not so good
at looking out about what it feels like.
So a lot of my role has been everything from observing people processing paper
to then testing and iterating on a design or something and then working with developers
to then build that thing out and then launch it and evolve it sort of over time.
So that's sort of big picture to really specific.