>> My name is Mike [inaudible].
I've been with the company for seven years.
I am currently a technical supervisor
in our customer care center.
My responsibilities, day to day, are ensuring
the coaching and development of our team.
We also, working in a customer care
center, need to take care of our customers.
So a lot of our employees, because they're
in a development program, need help from time
to time managing different situations.
So I like to try to make myself
available as much as possible
to coach them through those interactions.
The breakdown of my day is very interesting.
Every day is different and that's one
of the things I like about the job.
As a manger, I have a lot of meetings to attend
to ensure the development of the company,
but I also put a lot of effort into
the development of our consultants.
So I'll either interact with them
one-on-one at their desks or we also try
to schedule one-on-one meetings in an office
space so we can have a more candid conversation,
look at their individual development both
professionally and personally as well.
We put a large emphasis on promotions,
internal promotions inside the company.
So by the time they get to my team,
which happens to be an escalation team,
we spend a lot of time on career development
and career coaching, resume building,
interview skills to make
sure that they're prepared
to take whatever position they
find available of interest to them.