>> My name is Ian Hess.
I'm the General Manager of the Charleston South Carolina office for Nolan Transportation Group;
we're a non asset-based third party logistics company.
A non asset-based third party logistics company;
the simplest way to describe it is we're a trucking company that doesn't own any trucks.
We broker out all our loads to you know local, regional, and national careers.
You know we're just managing a team of about 32 sales and operations people just kind
of helping them with the challenges they face during the day training them,
helping them find leads, helping them solve problems
that happen during the day and stuff like that.
In the morning, you know it's very crazy and hectic we're reaching
out to our entire carrier base trying to get them to haul our freight.
It can kind of have a stockroom floor vibe in the morning
because our phones are ringing off the hook with customers trying to put in orders
and carriers trying to help us move our loads.
So one of our bigger clients they had an extremely hot shipment,
and it was going into production in Detroit, and they needed a truck to be there at no later
than 10:00 A.M., it picked up the day before and the truck broke down.
So we were faced with a pretty big challenge; what do we do in that situation?
Do we let the truck get repaired, be late, you know shut down this big production facility?
Cause our customer hundreds and thousands dollars of loss revenue,
or do we figure a way to solve the problem?
So me and my team we-- all of us got on the phone and found a local carrier that could meet
up with the broken-down truck and re-power the trailer onto another tractor and save the day
for our customer and help them out; avoid a huge loss in margin.