>> I was a finance major, so I'm a little bit bias,
but Temple has an unbelievable risk management and insurance program.
I would suggest to anybody that has an interest either in finance
and risk to maybe do a dual major.
I personally didn't do that, but finance gives people a pretty good idea overall
of how a company runs from a curriculum standpoint.
What risk management insurance, because the program's so good,
there are a lot of opportunities that are presented to those, to the people who have
that major that are extremely helpful.
I think the placement at Temple right
out of college is almost a hundred percent, if not a hundred percent.
So it really gives those students the ability to get jobs
with top tier either insurance carriers or brokers.
One of the biggest things is being able to listen.
Think. You have to be prepared for every single meeting in terms of going on the Internet
and research, and today there's no reason that people shouldn't be prepared or know things
about their customer before they go in and visit with them.
The second piece of that is developing questions that are really going
to help you understand what the customer needs.
Listening's not just about not talking the whole time and asking questions.
It's about how you respond to those answers and the solutions that you put together
to help the people that you're working with come up with a way
to manage their risk a little bit differently than maybe they're doing already.
The next thing is knowing your product but also knowing how the product applies to the customer.
It's not necessarily just knowing that you've got this great property policy,
and it has all of these different sublimits that cover all these different things.
If the person doesn't have that exposure, it really doesn't matter.
So, again, it's about finding out what the customer needs and coming
up with a solution to address those needs.
Each product in the property and casualty portfolio is different.
Each carrier does it a different way.
So AIG, CHUBB, they have different forms that respond in different ways and having the ability
to know that and recommend a product that's going to be helpful
to your customer is really important.