>> What I love most is that it is still my passion.
I love working with people and fixing problems, solving problems and achieving results.
I believe that effective organizations are made through people,
by the quality of the people that they have.
And solving problems is part of figuring out what's the most effective and efficient way
to use or do things that organizations do in order to do what they get paid to do.
And so I love doing that.
And the other part about that is that I'm able to bring all the skills and talents that I have
and my experience together to solve those problems and over the years, it gets,
I won't say it gets easier and easier, but I know more about how to go
about approaching it and solving problems.
Sometimes it's managing the expectations of your clients, because there are times
when clients are really unrealistic, about the length of time something needs
to happen in order to make something work.
For example, a client may ask us to come in and do training.
Well they say, I say, "Well how long do you want the training to be?"
"Two hours."
Well they want these major changes, well, a two hour training is not going
to achieve monumental, lasting results.
Two hour training's going to get you two hours of knowledge and,
to the extent that that transfers to people, you might get some changes.
But change is not going to occur based on that one event.
And so it's managing expectations.
I think that's the hardest part and getting clients to understand what their objectives are
and the relationship between the amount of effort you put
into that and the end result that you get.