>> So my advice for anybody that wanted to get
into the tourist/entertainment business would be first off you got to like people.
You got to like people like crazy.
Being witty helps, being able to crack a joke here and there.
It keeps people entertained.
And being patient, being a good listener.
People respond to the intellect, that's the witty.
But witty is also an emotional thing.
When we laugh we aren't thinking funny, we're feeling funny and if you can connect
with your guests on a feeling level where it's not cut and dry, where you're a human being
and you're having a relationship with them and you make them feel warm,
make them feel good about themselves.
When guests get aboard the boat I talk about St. Michaels.
It's the first thing I do.
I ask everybody if they've been to St. Michaels before, and most of our guests have not.
And when they say they haven't I say, "Well,
you discovered a cute little town with a great big heart."
Instantly that makes them feel warmer about their vacation experience.
I'm not only coloring their experience on this boat, I'm coloring their entire experience
for the entire time they're here in St. Michaels and it's a wonderful thing.
Sometimes I have people ask me what about your competitors?
My answer is I don't have any competition I have colleagues.
All the people here work in concert together.
We recognize that one hotel, and one restaurant, and one attraction destination,
does not make and so we support each other.
It's really very lovely.
Then again that -- it's true, first off.
It makes it easy to say, but I think that's really important when you're
in the tourism/entertainment business is that you build things up and you create this warmth.
Now all you've got to do is watch the news at night to get the icky aspects of life.
People don't want to hear icky.
They get that all day long every day.
What you want to put out there is the warm side, the wonderful side.
The human stories that leave you touched.
So if you can be witty and make people laugh.
People love laughing right?
If you can get them to smile, and if you're not witty you can still be sweet, or tender,
or warm, attentive where you make someone feel cared for
and they come away with that feel good.
That would be -- that would be my advice.