>> It' really not knowing what my impact is all the time, so I can have a conversation
with a client and at the end of each conversation I always ask them
if they found the conversation useful and what specifically they found useful about it
and also I like to leave people in really productive action, so I want to know what is it
that they're going to do after our time together differently so that, you know,
they're in a different place and I also talk about sustainability
so that whatever change we affect together is still in place six months from now or a year
from now, but the thing I probably love most is the surprise of getting a call from someone.
I got a call a couple of years ago from a client and I'd worked with this person for about a year
and it was two years after I finished working with him and he called me up and he said,
"I had the best meeting of my life yesterday and you were in my head the whole time."
So to know that after the fact that I really truly have created sustainability
and that the time and space we spent together
to explore some new ideas really have made a positive impact
in that person's life is wonderful.