WEBVTT
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My name is Amanda Trap
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and I am currently a management assistant.
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I work for Enterprise Holdings
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or most people know it as Enterprise Rent-a-Car.
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So, my particular role is kind of
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to play the middle person
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between the frontline employees
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and the management and HR team.
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So a lot of what I do is like,
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hands on training in store,
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and just making sure that, you know,
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our employees are getting exactly what they need
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from everybody,
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even if they don't wanna, you know,
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reach out to higher management, they have me.
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So I'm kind of like, that little middle person.
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So pretty much, like I was explaining,
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I'm kind of like the middle person.
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My original intent was to get into HR,
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but I found that I like to kind of interact
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on a more like, personal level with the employees.
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So I get to be in the stores every day,
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and I go to different stores,
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and just make sure that you know,
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in those stores that the employees
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are getting what they need from their management team,
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and if they need to be pulled aside for like,
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extra training, sales training,
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because that's primarily what the frontline employees do,
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then I'm that person that does that for them.
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And also if they have any like,
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concerns about where they are,
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then I also am kind of like,
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a voice for them,
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to kind of voice that to their upper management teams.
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So I had an employee that,
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she had been with us for almost a year,
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and she was having a little bit of a hard time like,
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getting qualified, and by qualified I mean
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having a hard time making her sales,
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so that she can qualify for another role.
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And it was a really simple fix.
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She just needed like,
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a track of words to say when she's selling things.
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So I pulled her aside a few days a week,
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and we worked on like,
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her wordplay and the track of what she was gonna say,
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so she can get better at selling.
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We did that for a few weeks
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and then I did notice that she started getting better
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and she ended up makin' or qualifying for the quarter.
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So that was really good.
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She was able to get promoted, or throw for getting promoted.
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We're still waiting to see what she got coming back.
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Cool.