-: I really love that I feel like American Express
not only has a brand presence that's global
but also a really, really strong connection
to the small business community.
So I think a lot of people have heard
about the Small Business Saturday marketing campaign
that was born out of American Express.
But I think that represents
where we're grounded and who we're trying to serve.
So yes, we are trying to sell credit cards, don't let
us fool you there.
But we really spend a lot of time making sure
that the products have business-specific value
for those customers.
Now there's a whole consumer side of the house
that has a separate focus, but I think we're really trying
to make a connection to customers
and truly add value to them,
'cause we know that that's how in the long term
we'll continue to succeed.
Sometimes people ask me, what's my favorite
and least favorite thing about working at Amex.
I touched on the favorite thing a little bit
which is that you see the work you do out in the world.
And you go to the airport, you see it.
You see it on a cab.
I'll go to a foreign country and I'll see it there.
On the flip side, to make some of
that stuff come to life, Amex is a really big company,
and it's really matrix,
so any project takes a lot of people.
Sometimes it takes longer than you want it to.
And we do work in a, rightfully so, regulated business,
and so there is a lot
of legal compliance, kind of stringency,
around bringing things to market.
So I think just being comfortable working in that type
of environment is important if
you wanna be successful there.