-: I'm currently going for Hospitality Management,
'cause it's more specific to hotels directly.
And they're saying, if you see yourself
being in that field for 10, 15 years,
then it's recommended that you go
for what you're specifically going for.
Other than that, a business degree works,
but I definitely know other people
who have just regular bachelor's degrees
in any number of fields,
who have excelled and succeeded in that as well.
In terms of soft skills,
I would definitely say organization,
time management are super important
because you have to be focusing on...
you have the checklist laid out,
but there's not any specific times within it.
You kind of have to work at your own pace
and make sure you get everything done within there.
So being able pace it all out
throughout the shift is helpful.
I would also say that communication skills
are super important
because we are dealing mainly with business professionals.
Therefore, having that professional communication mindset
either in email communications
or just in terms of our language at the desk with guests
is also very important.
I would definitely say listening is super important as well
because most of the times when people are coming up to us,
the issues they have contain bigger
parameters than just what they're telling us at the time.
So being able to pick up on
non-verbal skills and things like that,
and they're like, "Okay,
"this is what they're trending towards.
"Let's try to work on helping that back."
So those are some of the bigger skills I would say.