-: My name is Adam Wessendorf
and I am currently technically a full-time student,
as well as a full-time front desk supervisor
at Milwaukee Marriott West.
I switch between working,
usually morning and afternoon shifts.
So morning shifts go from seven to three,
afternoon shifts go from three to 11
and so they're all eight hour shifts which is really nice.
Always consistent, those times.
Depending on which shift you're working,
you have different responsibilities.
We like to say the AM shift
is setting up the PM shift for success and the PM shift
is literally executing everything that the AM did.
Most of the things we're doing in the mornings,
are looking at all of the incoming arrivals
that we have for the day
and depending on what type of market code
or things they booked,
we have to add in or alter the reservation
in our personal in house system to make sure
that the PM shift gets everything
that they need from the guest.
And usually it also includes setting up,
various departures,
making sure everybody's outta the hotel
when they're supposed to be,
coordinating with house keeping on cleaning rooms
and things like that and usually the mornings,
since it's during business hours
or when people are calling us for billing issues
or inquiries and that's usually when
we either fix or direct most of those issues, too.
Yeah, so you know, when I get in,
we usually have like a 10, 15 minute window where
we kind of, we have an Excel document
with what we call Pass Ons, so,
anything that has information relating directly to our shift
or things that the morning shifts could not finish or solve,
gets laid on to us,
either for the night shifts or for another day.
So, that's usually how it goes and then,
depending on the day,
we have either a certain amount of arrivals, like a Monday,
we can have up to like 150 people checking in.
Now if it's like a Thursday,
'cause we're a corporate business hotel,
we're not super busy on the weekends,
so there are shifts when you can have you know,
like 20 check ins.
So it's not super busy,
but you're finding ways to kind
of just work ahead on other aspects of the shift, as well.