-: My name is Jennifer Hen
and I work at a college in Waukesha County, Wisconsin
as the Welcome Center assistant.
Main role would be high customer service
and that comes in many different forms,
from information gathering and giving
to escorting dignitaries across campus
to providing campus tours to potential students,
as well as managing the information flow
that comes in and out of the Welcome Center.
Information as it relates to course information,
classroom location, events on campus
that are related to classes specifically
or specific clubs or departments on campus,
as well as outside,
outside rentals in our conference center.
So, guests that come in from companies that rent our spaces.
So, being that first impression on campus
is a, an honor to have and to make sure that we
provide great customer service to our guests
in whatever way that looks like.
What involves my.
What is involved in my day can be tracking of
guest interactions, so there's a little bit of analytics
to the role that I am in,
as well as I'd mentioned before, the information gathering.
So, reaching out to departments
and determining what is happening during the day
Or if there is a surprise situation,
reaching out to them immediately to make sure
that we can fill the stopgap between the information
and the person getting to where they need to go.
Some unexpected events could be changes in room location,
changes in companies that are,
that have switched the dates of their events,
additionally there could be emergencies on campus,
whether those are safety emergencies, medical emergencies
or, as it relates to the student,
a student immediate emergency that you need to uncover
and help them work through.