-: My name is Ryan Cook.
I am an educational assistant here at WCTC.
I provide back up for some of the administrative staff.
I also provide computer assistance for those
who are not as experienced in technology.
And I do some data analysis to get
some demographics on our clients.
And even a little bit of systems analysis
to try to make my job and maybe
some other people's jobs a little bit easier.
One of the things is, I check prerequisites for people
who want to get an internship and they need to
complete certain classes beforehand.
And the process of checking those courses
requires a lot of steps and so I've been
trying to find ways to make that process
easier or quicker, just take less time,
because at the beginning of semesters
and a little bit sometimes near the end,
there's a giant influx of people who are like,
oh I need to do an internship.
And I need to get all these people processed,
and it adds up after awhile.
Depending on the time of the semester
I could be checking mid-term status
or final status of those students
who want to do internships to make sure
they're passing the courses that
they're supposed to be passing.
If people are busy I could be helping
covering one of our desks and doing some scheduling
for some people or helping out our front desk
and making sure people get where they're trying to get.
Or helping people in our computer lab
with formatting on their resumes
or helping them fill out a job application online.
You know it could be any combination of all that.
Or maybe I need to help one of our coworkers
figure out something with something on their computer
they're having issues with.
And I think that's how it is with a lot of positions in IT.
No matter what, you kind of end up
always doing a little bit of troubleshooting
or support work whether or not that's actually
the focus of the full job is.
That depends on where you're working.