-: I am a people person, so I love everyday just constantly
talking to people and engaging with people,
even through just being in the office.
I work with a great team, as well as you know,
having all these clients and being able to be in a position
to build relationships with them, and also connect
with members on a daily basis,
and make sure you know we, Kaiser Permanente
and the account management team, is providing the utmost,
the best quality service we can and making sure
everything is going fine.
So I really love doing that.
I love people and I love.
I believe so much in Kaiser Permanente that I'll do anything
to make sure everybody is okay with it,
and that they're happy with it,
and if they have any issues, I do love resolving them.
Well at the time, when I graduated in 2016 and I started
this role, one of the biggest challenges
is being in insurance, and being 22.
And I would say a lot of people my age
still are not as well versed in insurance.
I'm not even well versed in it completely.
I mean, I've been learning a lot
through the past couple years.
But it's a very difficult field.
It's a very difficult world.
It's constantly changing, sometimes for the better,
sometimes for the worst.
But it's a good and a bad thing, I would say.
Being in a role that's constantly evolving,
you're constantly on your toes,
and you have to make sure you're aware of
what's going on in the market,
and using that information into your role as well.
So sometimes it can get a little overwhelming.
My role has a lot of different pieces
and I'd say it can be a bit tough sometimes
to manage everything.
But I'm still workin' on it.