-: My name is Dr. Sabri Ibrahim.
I'm president, CEO, and founder of pharmacy of America,
a chain of seven stores in Philadelphia.
There is no particular recipe for a busy day.
My problem is to support and problem solve.
That's what I do every day,
whether it's technical issues,
it's a scheduling issue, operational issue,
or just visiting the stores to say hi,
and see how everybody else and building morale
and ensuring customer service is being delivered.
I always tell everybody to make sure that you have a vision
and a mission and a business plan.
Before you carry anything on ground,
you have to have those things thought about,
well thought about and decided on.
After that if you still want to pursue
opening your own pharmacy,
the first thing and the most important thing
you need to decide on is the location.
And a lot of people when choosing a location,
they look at the community or the area in general.
That's good, but what is more important
is the specific spot, that specific location.
Sometimes it makes a world of difference
if it's the right side of the street
or the left side of the street.
It's the beginning of the block or the end of the block.
It's the right side of traffic
or the opposite side of traffic.
Picking the right location is the most important thing.
My vision for and philosophy of how I run my business,
I have pharmacy managers as there are pharmacists
throughout the stores.
They are equally qualified
to make all decisions relative to patient care,
legality matters
and managing the operation and the staff.
So they are fully empowered to take care of all that.
My specific role on day to day basis is to provide them
with the support and the tools they need
in order to carry their function
as smoothly as possible.
So my role is not to directly manage the operation.
My role is to give my staff and my team
all the support and tool they need
in order to do their job.