-: My name is Steve Mayers.
I'm Director of Customer Experience and ADA Coordinator
at Hartsfield-Jackson Atlanta International Airport.
We were using AI now to,
all of the data that we have on,
that we've been collecting for the last four years
that I've been in the airport,
can be now a database into questions
that can be answered by a machine.
So, machine learning is becoming a really big thing for us
because most people ask the same questions,
we know the top 10 things
that can people complain about in an organization.
Where all we have to do is just branch out the questions
and so there's questions as to how to get service for that.