-: My name is Sherry Sourial, and I work as a
Product Support Engineer at Stryker.
A Product Support Engineer works on a team where
we provide support for all of the implants and instruments
that are on the market for Stryker
pertaining to joint replacement.
In layman terms, that means that
once a product is on the market,
it still requires a certain amount of upkeep and support
for any changes or issues that come up,
and that's what my team takes care of.
So, that can include testing, or design changes,
or manufacturing transfers, and
so that's sort of what we work on.
A busy week could look like trying to push through
a drawing change, where I've already completed
the documentation portion of it,
the product drawings are updated
and all of the forms are filled out,
but I need feedback from my cross-functional reviewers
and so I might send that out, make sure people are
still in line with meeting their commitments,
you know, I might also have to review some paperwork
or design control plans for another project.
Let's say a surgeon is about to put an implant in,
and he, you know, they open up the implant,
they hand it to him, and he takes a close look at it
before putting it into the patient
and notices that something's not quite right;
whether it's a feature that doesn't look right,
or a scratch, or something wrong,
or even an instrument didn't work the way he expected it to
in the OR intra-operatively, and so he would then
file an official report, and that would
come back to my team and we would investigate it
and see what needs to be done
in order to correct the issue.
Or if there's an implant or instrument that is
manufactured in Connecticut, but we want
to move it to New Jersey.
Right, and then so, we want to make sure
that all of the manufacturing capabilities are in place,
and they would put a design engineer there
to make sure that all the design requirements are being met.