-: My name is Vincia Jackson, I graduated alumni 2015,
and I'm a quality manager for Sunoco Products.
Sunoco Products is a packaging company.
In my division I work with food-grade packaging.
So we make cans for Kool-Aid, Swiss Miss,
Kraft, Conagra, huge customers.
Delivering their products to fill the can.
So as a quality manager I have a customer facing role.
I interact a lot with the different customers,
for instance Kraft in Dover, Delaware, they had a new launch
for a Kool-Aid line at their facility.
So I was there to assist with any questions
about the canisters, making sure we have defect-free cans,
and making sure that they understand the can making process
so that they can react to their manufacturing issues
as well as anything they may potentially see with ours.
We wanna make sure we send out good cans
out the door, defect free.
So that means process control, looking
at different statistical data to make sure
that we are operating properly and making sure
that we are doing things to our best capability as possible.
Even with new product launches, new materials,
we're validating that this is effective
and that it's not going to negatively effect the customer.
And that's the preventative portion of it.
The reactive portion is when we get customer complaints.
So I've seen a wide variety
of things, I've seen upset customers,
and really understanding the technical background
to be able to communicate it to them,
so that they know and they understand what we're doing
to better ensure that they get good products.
Phone rings all the time, I'll get phone calls
at midnight, 9 a.m. in the morning, whenever.
The customer, I try to make myself accessible
to them at any time.
Usually normal hours, eight to five I'm available,
they'll give me a call with any questions.
It could be something simple
that they've just never seen before,
it could be a defect, it could be
Hey we're starting this new label can you look at it?
How does this work?
Can you guys produce this size can?
So a lot of different things, it's an exciting time
to work there.