-: My name is Megan and I am assistant manager
for Greystar Real Estate Partners.
I work at the The Miles Uptown in Minneapolis.
So what I do, is I started out as a leasing professional
and so I tour apartments,
worked with people to get them moved it.
Currently I'm an a assistant manager
so it's more like background kinda things.
Working with renewing peoples leases, taking rents,
making sure people are being charged correct things,
things like that.
So what somebody would do,
is they would come into our office,
they'd have a conversation with us
about what they were looking for.
So we ask them how much money they're looking to spend,
when they're looking to move in
and then also if there is specific things
that they're looking for in their apartment.
And then, so we walk them through the building,
we show them all the amenities.
So in my building personally we have a pool,
a conference room and then a club room and a sky lounge.
So we walk them through that
and then we'll show them some apartments.
And then while we're doing that we're get a better idea
of they're really looking for
and just kinda nitpicky with it.
And then from there we'll just talk about pricing
and when they're looking to make decisions
and things like that.
And they'll either apply or we're figure out
why they didn't apply. (laughs)
So, once a month I have to close our books
and then also, like, taking rent,
making sure that every bodies paid.
So we have two ways to do that, they can pay online
or we still take checks and things like that.
But just making sure every bodies amounts are correct,
working with people to figure out if there's discrepancies.
And so yesterday, I was organizing, just making sure.
So we actually were unique situation where we were split off
from a different property and so that happened in August
and so now we're finally getting settled.
So yeah, just making sure
everything is in its perfect place.
So yesterday I did some filling
and (laughs) things like that.
There is a big customer service aspect about it,
everybody says that somebodies renewal
starts at the moment that they start to tour.
So it's just making sure that through all the different
aspects of their resident lifecycle are successful.
So yeah, there are some things that come
and in the end it's somebodies home,
so it's not just, like, bad dinner or anything like that.
So we do our best to make everybody happy, as best we can.