-: I'm Clint Wilson.
I'm a Sales Leader with State Farm Insurance.
Yeah, so
my role
is
probably one of the most
wide in the company.
We touch a lot of different departments.
My role is to be
a hiring manager, the coach,
for our agents and so I have a team of 40 agents
throughout southeastern, east central Indiana.
And, my main role is to help them develop
so they're better able to serve our customers.
So it, some days could be
primarily involved with a sales.
Some days it's a how do they
hire and recruit and lead a team.
Other days, they may have a claims headache
that I'm a trying to help out with, as well.
So it, touches just about everything
that the company touches.
Our sales process
is pretty different
from what you might envision.
We're not showing up with a binder
and flipping through laminated pages.
We don't have
necessarily
set scripts.
It's really about taking time to get to know the customer.
To understand,
what's most important to the customer.
To understand their goals, and
by doing that,
by having a customer focused conversation,
we're able to better help,
to better make recommendations for
how they should be best protected.
And so, a lot of our sales conversation is really centered,
or training I should say,
centers around
asking good questions.
It centers around spending time
with our agents, with their team members.
Helping them know what kinds of questions should they ask
to better understand a prospect's goals.
To better understand, how that person
could be
better served
by some of the services we provide.