-: My name's Kate Giglio and I'm a service manager
at the Cintas Corporation in Cincinnati, Ohio.
So currently, I'm overseeing about half of the customers
in the Cincinnati market that primarily rent uniforms
from Cintas, but also do some facility-service business
which includes your floor care programs, bar towels, aprons,
just textiles and linens.
So, I manage a team of partners that service our customers
on a weekly basis, and then I work
along side those customers to maximize
their services they're receiving.
So, we have a sales team.
They sell the new business.
Once they get that current business up and running
is when my team is introduced,
and we begin the weekly services.
So, typically on that customer's first service,
I'm there to introduce myself, spend time with them,
get to know them, make them comfortable
with the service side of things.
And then I would say, from there I see or talk to a customer
every couple months.
So, if we're servicing a current customer
and they're growing, so they're adding on uniform wearers,
or potentially they want to do a change in the uniform
that they're renting from Cintas, I'll get involved.
I do a lot of account renewals.
So, customers who have agreed to do business with Cintas,
and then, you know, you agree to do business
during a certain timeframe.
At the end of that timeframe, I typically approach them
and help work along side my service rep to
then gain the renewal so we can continue to do business.
So, I try to spend Mondays and Fridays in the office
just tackeling emails, office work, putting together
proposals and working on pricing.
And then, typically, Tuesday, Wednesday, Thursday,
I spend a lot of time in the field visiting customers,
setting up meetings with them just to help identify
or field current problems, typically so that when we get
to that renewal period, that they're happy
and service is going well.
So, just trying to be as proactive as possible
other than reactive.
So, that's typically how my weeks are structured.
I would say every couple weeks, I jump out on route
with my service reps and just see all of their customers
for one specific day.
So that pretty a standard week.