-: So, having a leader that's willing
to, and specifically to the call center environment,
but I know it works everywhere else too.
So in a call center environment, they're taking
these new calls for the first time,
and you might sit down with them and say,
okay, let me take a call for you.
So you're sitting down, you're doing their job for them,
for one call, and say, okay, this is what I did
on this call, did you understand, did you follow
what I was doing, giving them a good example,
and then you listen to one of their calls.
And they try to do, you say, just try to emulate me
on this call.
And they try to do that, and then you stop the call
and you listen.
And what that shows to me is, one, you're not afraid
to do their job.
That you can show them that you've been there before,
and you can do it, and therefore you are an expert.
So being an expert is part of that good leadership.
You already know what's going on.