-: That's a tough question.
Of course, you're going to have more opportunities
in the field you're looking at
if you have a degree in that field,
because that's an easy stepping stone, right?
You see a human resources job,
you apply with a human resources administration degree,
you get a human resources job.
But I would want someone with a high amount
of customer service experience,
because you are having those day-to-day interactions.
And even though they're not customers per se,
they are sort of your customers.
They're employees that are coming to you,
saying I need to have this done,
and you have to have good relations,
a relationship with them.
You have to have a good relationship
with their team managers and their operations managers
so you know what's going on,
because there's never one side to a story, right?
So good customer service experience,
good, maybe a high level of conflict management experience
or at least competency for it.
If someone were to come in and immediately speak
to an understanding of how people work,
such as we would give them a situation.
What would you do in a situation
where two people are in conflict
and you know one side is correct?
How would you deal with that?
If someone were to come in and say,
well, I would just tell that person that they're correct
and the other person can figure it out,
that's not the right answer, right?
If they already have that emotional understanding
of how to deal with that conflict,
they're thinking about the liability
in the back of their mind already of,
oh, well, I'm trying to save face for the company
as well as put these people at less odds at each other.
I think an X factor for this job is
that high emotional intelligence.