-: Hello, my name is Matthew and I am in human resources.
So I am specifically a coordinator,
which means I handle a few more
administrative tasks than people relations.
So in human resources you think of it as
we're trying to hold off liability for the company
as well as kind of maintain a good place,
a good environment, for people to work in.
And so the split between that is
the liability for the company.
A lot of times we're doing unemployment claims
or we're looking at corrective action
or trying to just to mitigate performance,
'cause we are at a, I work at a contact center,
a call center, so trying to make sure
that performance for the agents is on key with our clients.
And so a lot of what I do is more of the
I help the team leads or the team managers
make sure that their disciplinary actions are in order
and that they're correct going down the line.
They all understand the attendance policy and how to use
the paid time-off policy and things like that.
But otherwise other projects could include
trying to build a report that shows
our attrition or termination rates,
so that we can say how can we keep people longer?
Are we looking at our benefits structure?
Are we looking at our pay structures compared to
the rest of the country or that region that we're in
to try and make a better workplace
to draw people in and keep them there.
So those are long-term projects that you could work annually
or even quarterly, depending on what's going on at the time.