-: I think the first step
is really understanding the problem.
A lot of times we think about the solutions right away.
How can I fix it right away?
But in doing so we fail to really understand the problem
and we fail to look at different alternatives.
Because the first solution that comes to mind
is not always the best solution.
So taking the time to take a step back,
understand what the problem is,
and then also brainstorm different ideas on how to solve it,
you know, and being able to communicate
with your team and decide collectively
on what the best choice is, I think is the path
that we take, or we try to take,
most of the times in our company.