-: I enjoy being a significant part
of people's financial lives.
What we do means something and we don't take that lightly.
When I was early on in my career,
I was able to help a customer by refinancing
a fair amount of his outstanding debt.
And we saved him over 15 years, roughly around $150,000.
And so when we were signing the paperwork,
he put down his pen and he looked at me and he says
that's my daughter's college fund
that you just helped me save for.
And I just wanted to thank you for that.
And so that really impacted me because I was like
that's amazing, just from a little bit of work on my end,
we were able to help this particular person
because he's a busy business owner.
He just goes out and makes it happen.
He pays his bills at the end of the month.
He doesn't really have a comprehensive view of everything.
And so by working with our team, he was able to sit back
and say wait, we could consolidate some things,
put some things together, put on a different amotization
schedule at a lower interest rate.
And wow, I didn't realize that
that made that big of a difference.
Yeah people can be unpredictable.
They can be challenging and so there's
no real handbook for that necessarily.
You just have to evolve and adapt because
you don't, sometime you want it to be linear.
But it's not always that way.
And that goes for customers
and that also goes for staff.
Something could've happened in their life
which makes them now look more predictable.
So that's probably the challenge.
It's actually the most fun too is because
you never, every day is different.
But sometimes it's like okay, these people are interesting.
(laughing)