-: It's really a rewarding experience
when you hear from family members of the participant,
or you might hear from other outside agencies,
that the staff are really doing a wonderful job,
or they see that their loved one
is receiving really excellent care.
So, that feedback is really rewarding.
You know, that as a agency,
we're doing what we need to do.
I would say the biggest challenge
is initially getting a person
kind of immersed into our setting and our environment
and how we do things at Pathways.
So, they, throughout a lifetime,
have experienced a lot of different services and supports
and we really try to tailor the supports
that they receive from us in a different type of way,
so just getting them to understand
and really receive the services that we're providing.
We really have to focus a lot on staff training
and then a team-centered approach to providing care.
So, most of the times,
we don't see a lot of bumps in the road,
but they can come up, and they are sporadic.
Sometimes we don't ever see them coming,
but we just have to work as a team
to see what the best approach is to solve a problem.