-: So my name is Andy Ko.
I am the Engineering Services Manager
at Phoenix Integration.
Phoenix Integration is a software company.
We produce software to help engineers
automate their processes, to make things faster,
help them do things quicker with less effort.
So I manage a team of engineers
that are customer-facing, so we go to the customer
and we help train them in our software.
We also do demonstrations to kind of show
what our software can do.
And occasionally we do projects,
small little projects to help customize our software
for what they needed to do for their particular application.
We usually start off with actually the pre-sales process.
So we start the communication and the relationship there,
so we meet up with them,
we introduce what our software does,
give demonstrations, talk to the engineers,
see where their problems are.
And from then on, we probably do a demonstration with them,
in the sense of we pass them the software
for a little while and work with them to see how it fits
in the organization.
At that point in time, hopefully they would see
the value in our software and purchase it.
Then we'd come in and train their staff
in how they use the software and deploy the software,
we follow it through.
Occasionally, they would also pay us to do special projects
to customize what it is.
So that could take anywhere from a month to three months
to kind of help customize and deploy well.
Once that's done, we follow up with them,
depending on their needs,
and then we kind of have
a general support process
where they can call us for help or for questions.
We work with a major aerospace company
to help them, our software is used to help them calculate
the fuel that's required for the resupply missions
to the International Space Station.
So every time they send a cargo ship up to the space station
they have to run our software through the analysis
to make sure that they have enough fuel
so that it gets there and then returns back on time.
So we're very proud of those projects
that actually make a difference.