-: Hi, I'm Bill McDonough.
I'm a CEO of an insurance company called Constellation.
We deal with healthcare, hospitals,
doctors, healthcare providers.
What we do is we provide medical malpractice insurance,
so if something goes wrong,
if there's an unexpected event and they're sued,
we not only defend them but we also,
we protect their reputation, but more importantly
what we do is deal with the stress of the situation.
So, we look to take care of the providers,
the physicians, but also the injured patients.
Providing leadership is the most important thing,
providing a strategic direction for the organization,
but probably a cheerleader more than anything else.
Trying to keep people motivated.
You know, I've been in this business a long time,
so I know what people are dealing with, and it's difficult.
Physicians and healthcare providers
are under enormous stress and so that stress is transferred.
So a lot of it is trying to help
provide support and direction.
Yeah, there's enormous uncertainty right now in healthcare,
so physicians, in particular,
and nurses are feeling that stress.
Healthcare institutions, there's an uncertain time,
they don't know about reimbursement
and so costs are an issue and so just imagine
if you're going to the doctor's office
and you're used to having a 20 minute appointment,
and now you've got 10 minutes.
So a physician has to try to understand
what's going on with patients,
try to diagnose that patient in 10 minutes or less.
And that's enormously stressful.
So they're seeing more patients,
they're dealing with more complex issues,
they're dealing with people from all over the world
so language is an issue, education is an issue,
so there's enormous stresses.
So we've got a leadership team,
and when I talk about direction that's really
from a financial standpoint to make sure
the company's sound and moving forward
but also what are those services that we can provide.
Healthcare is changing dramatically,
and how can we help to provide support.
One thing, as an example, would be litigation support.
So when a physician or a nurse or somebody is sued,
it's a very personal event, you know.
Their credibility is challenged,
their training and education is being challenged.
They don't know how long the litigation process takes,
sometimes it's years.
So we provide a psychiatrist or a psychologist
to meet with them on a regular basis
and help them understand, help them through the process.
And also work with injured patients to try to
put their lives together to the extent that we can.