-: Even with a phone conversation,
it's very important to be prepared
because that may be the first time we talk to you.
Absolutely!
And it usually is the first time we talk to you.
So we'll discuss a little bit, and I like to see someone
who comes ready, who's done their investigation,
who's found out about our company, who looks at
as simple as how many offices we have and what we do.
And on the insurance side of things,
we're an insurance agency, insurance broker,
and sometimes people don't quite understand what that is.
So if they put in the time to really understand
and realize where, in the insurance process,
a broker or an agency falls, that's impressive to me.
Okay, that they've taken the time
to investigate and figure that out.
It could also be as simple as
when we do that phone interview,
don't schedule it when you're on the 30th floor
of a high-rise in downtown Philly,
and you've only got five minutes to take the phone call,
because you're working on a job site.
Take the time, be in a quiet place,
and make me feel like this isn't a hardship for you
to be on the phone with me.
Yes.