-: I like being able to help people.
There was one case where we offered a coverage,
they were kind of hesitant, they took it,
then, I think it was three years later,
they had a claim and it covered it.
It was really cool to feel like,
"Yes, they had that because I was there.
"I really helped out this business not be in a loss."
Especially when I get to deal with the business owners,
there's a point in conversation where
something that sparked a passion about them comes out,
and you see their eyes light up and their frame come up.
It's really cool to see business owners
talking about why they started their business,
and being able to be part of their dream.
So the biggest challenge that I face in my career,
is that insurance is a contract
and there are a lot of things that aren't covered.
There have been some situations where
something will happen that is excluded on the policy,
and it's one, really hard to explain to your client
that they don't have coverage,
that they are out that money, that business,
whatever it was.
Then two, there are sometimes where
either they didn't accept it or you didn't offer it,
and you kind of feel like maybe you should have.
Hindsight is 20/20, but the biggest challenge is,
explaining our value, explaining why insurance is important,
and making sure they know what's in their policy
and what isn't in their policy.
A lot of people come in
and just want to sign and save the money,
It's a challenge to make people realize
how important it is until after a loss happens,
and then their wondering, "Why didn't you do that?"