-: This is gonna sound really cliche
from the human resources guy,
but because I believe we do such a great job
and we're very thorough in our hiring process,
the people that I work with are just amazing.
There's a lot of like-minded individuals.
Myself, I'm a musician,
so working for a music retailer,
I'm being around other musicians.
That's pretty cool to have that internal company culture.
But even deeper than that,
there's probably 20% of our work force that isn't musicians,
but they are very like-minded
in the expectation and the ownership
that they take into their positions
in providing just incredible customer service,
over-the-top customer service,
and just doing the right thing for the customer,
for the guests of the building
and for our colleagues.
So it creates this amazing culture.
Because we're in human resources,
the human part of it is the most difficult.
So people bring their baggage and motions
and things like that to work with them,
and in a lot of cases,
that can be detrimental
and it can be pretty difficult to deal with those scenarios,
which is why what we just talked about earlier,
the relationship, building that relationship
on the front end is so important.
So I would say that that's one of the biggest challenges.
Also, the standard that we set for hiring individuals.
It's a pretty high standard
and it's pretty difficult
to continue to find amazing people
and amazing individuals with great talent
to meet our culture needs,
but also meet the skill-set needs that we have.
So just the overall competitive nature
of diving in and doing that headhunting,
and finding the right person,
that ultimately is a challenge as well.