WEBVTT

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>> My name is Mahen Harrington
[assumed spelling].

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We are at Kobe Japanese Steakhouse.

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And for a living I oversee all
the corporate office operations

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for all our Kobe Japanese
Steakhouse restaurants.

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So we have 11 location ongoing, 13 locations.

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So all the stores need a lot
of support operationally.

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So whether that is buying, or HR, marketing,
payroll, all that is at the corporate office.

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So I manage all those operations and
overseeing all those managers to make sure

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that the stores have everything
that they need to operate.

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When we come in, we normally have a
five-minute meeting with everybody

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and just said, "Hey, what's everyone's focus?

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Are we in line?

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Does anyone need certain support?"

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Or maybe they're behind and
we'll just say, "All right,

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if we really need to get this specific task
done and this specific person is behind,

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we'll all jump in and kind of help out
until we're all kind of on board again."

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When we're developing new training,
let's say we're rolling out a new product

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or we are changing a certain procedure,
it's all hands-on work, right?

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You're working with employees, getting their
feedback on what works, what doesn't work.

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And then we're bringing that back up to the
office so that we can change the handbooks

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or whatever that needs to be changed.

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So on the floor, it's a lot of
working side by side during operations

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to see what actually happens and talking to
people who actually are doing those procedures.

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So it's not so much working the floor at
-- like a manager would at a restaurant;

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it's more of kind of taking a step
back and understanding operations.

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Because when you're up in the
corporate office, you don't see that.

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So on the floor, you're working holidays,
you're working, you know, dinner time.

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So it's longer hours for sure.

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But up at the office, generally it's,
you know, an 8:00 to 6:00 office hours.

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And it varies depending on whether or not
we have a specific project that we're trying

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to work on or if the store needs support
for training or something that --

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we might stay a little longer just to
make sure that's that the project is done.