>> My name is Mahen Harrington [assumed spelling].
We are at Kobe Japanese Steakhouse.
And for a living I oversee all the corporate office operations
for all our Kobe Japanese Steakhouse restaurants.
So we have 11 location ongoing, 13 locations.
So all the stores need a lot of support operationally.
So whether that is buying, or HR, marketing, payroll, all that is at the corporate office.
So I manage all those operations and overseeing all those managers to make sure
that the stores have everything that they need to operate.
When we come in, we normally have a five-minute meeting with everybody
and just said, "Hey, what's everyone's focus?
Are we in line?
Does anyone need certain support?"
Or maybe they're behind and we'll just say, "All right,
if we really need to get this specific task done and this specific person is behind,
we'll all jump in and kind of help out until we're all kind of on board again."
When we're developing new training, let's say we're rolling out a new product
or we are changing a certain procedure, it's all hands-on work, right?
You're working with employees, getting their feedback on what works, what doesn't work.
And then we're bringing that back up to the office so that we can change the handbooks
or whatever that needs to be changed.
So on the floor, it's a lot of working side by side during operations
to see what actually happens and talking to people who actually are doing those procedures.
So it's not so much working the floor at -- like a manager would at a restaurant;
it's more of kind of taking a step back and understanding operations.
Because when you're up in the corporate office, you don't see that.
So on the floor, you're working holidays, you're working, you know, dinner time.
So it's longer hours for sure.
But up at the office, generally it's, you know, an 8:00 to 6:00 office hours.
And it varies depending on whether or not we have a specific project that we're trying
to work on or if the store needs support for training or something that --
we might stay a little longer just to make sure that's that the project is done.