>> What we've learned over the years is that it's pretty easy for us
to recruit people that perform their tasks well.
They have strong qualifications on paper.
They might be a good clinician, a good technician,
but really what distinguishes our employees is their behavioral attributes
and behavioral skills.
There are levels of emotional intelligence.
And I'll be very honest with you; I don't think there is a standard answer
for the behavioral questions.
The questions are generally designed to extract out personality types,
the way one deals with conflict, the way one deals with feedback.
And it sort of characterizes a person's ability to interact with their peers, their colleagues,
their superiors, their subordinates, and even the patients.